• The products purchased will be delivered to the person and to the address indicated in the order.
  • By default, invoices will be sent to the email address indicated by the customer.
  • On Saturdays, Sundays and holidays there will be neither outlet or delivery of orders.
  • However the delay does not imply cancellation of the order or any compensation.
  • An order is considered to be delivered at the time that the carrier delivered the package or packages to the client, signing the document on receipt of delivery. The customer mustto verify the status of the goods and indicate all the anomalies in the delivery note of delivery receipt.
  • For deliveries outside Spain and Portugal please enquire.

Return of goods:

Our policy, complying with the regulations in force, is granted the right to return any item purchased on the web Backcountry planes within 14 days from the date of receipt.

You do not have to provide any explanation, any article, purchased in backcountry Plans, returned in its original packaging, in perfect conditions will be accepted without further.

Within a maximum period of 14 days of the receipt of the return, Backcountry Planes are committed to its reimbursement.

Before performing the return, you will need to notify the Customer Service department.

If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, Backcountry Planes shall bear the cost of the return and new shipment. If the reason for the return is that the order does not satisfied the customer, we will refund the amount but not shipping costs or costs of return.

ATTENTION: This guarantee of return, is not applicable to the products made to order.

Due to the custom character of the orders, and in pursuance of article 103 (c) Law 1/2007, of 16 November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary legislation, there shall be no right of return in the case of those goods manufactured according to customer specifications or clearly that have been customer made. There will be no right of return in the event that the malfunction is due to a bad use.